It’s hard to believe, but I’ve been with Great Clips in one capacity or another for nearly 15 years and I’m still as excited and full of energy as I was on day one. I do whatever I can to stay connected to the real people that make up our brand and do the real work of making our customers happy. Every quarter or so, I visit one of our salons, work reception for several hours, greet customers, talk to the stylists, clean shelves, fold towels, sweep the floor, the things we expect stylists to do every day.
Along with our more than 1,100 franchisees across the United States and Canada, Jerry and his family embody the qualities we seek in franchisees who wish to join the Great Clips brand. People who roll up their sleeves every day to build their local business, one customer and one employee at a time. This is what I’ve always admired about franchising: franchisees working together with the franchisor to build something bigger than either could have done on their own. With Live It 2 Own It, prospective franchisees now have a friendly voice, offering solid advice, every step of the way as they seek to find that same franchise fit to help them achieve their goals and dreams. I finally found my home with Great Clips, and I hope you utilize the advice in this book to help you find the right franchise home for you and your family.
-Rob Goggins, Great Clips President